DentMax

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“The Kanbu assistant helped us streamline internal communication within our system – doctors and staff can now find the necessary information more quickly without having to manually search through documentation.”

Jaromír Soukup

CEO, DentMax

/Overview/

Details

Chatbot Status:

Online

Offline

Industry:

Healthcare

Web:

https://www.dentmax.cz/

Automatizace

Customer support

/about the client/

DentMax.cz

DentMax.cz is a Czech outpatient information system for dentists and dental hygienists. It offers an online calendar, medical records management, SMS reminders for patients, and integration with the NávštěvaLékaře.cz portal.

/problem/

Slow resolution of common issues

DentMax.cz users, of whom there are more than 2,000, work daily with a complex desktop application and often needed to quickly find specific information in extensive documentation. Traditional search methods were inefficient, which led to frequent support inquiries and slowed down the resolution of common issues.

/solution/

Reduced customer support workload

By implementing the AI assistant from Kanbu.ai, we provided DentMax.cz users with immediate access to relevant information directly within the desktop application. The assistant delivers answers in the form of simple guides complemented by images, which significantly sped up navigation within the system and reduced the workload on customer support.

/References/

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